Abstract
Purpose - As reimbursements fall and costs for services climb, organizations are forced to follow the painful motto of doing more with less. A solution could be the adaptation of industrial business process improvement methods such as Lean to the hospital setting. In this work we analyze if Lean approaches related in the literature provide sufficient methodological support for other practitioners to reproduce the reported results. Design/methodology/approach - We analyzed the published Lean literature in the hospital setting using a methodological maturity level framework and what we defined as the 11 characteristic activities of business process improvement (BPI). Findings - Our literature analysis reveals that a Lean approach with a high methodological maturity level that includes the 11 characteristic activities of BPI has never been reported. Considering this, we suggest a meta model for a high methodological maturity level Lean method based on the characteristic activities of BPI. Originality/value - This is the first study on the Lean approach in the hospital setting that evidences the absence of a robust Lean methodology in the literature. For Lean to be adopted and implemented by hospital practitioners a structured robust method should be provided.
Purpose - As reimbursements fall and costs for services climb, organizations are forced to follow the painful motto of doing more with less. A solution could be the adaptation of industrial business process improvement methods such as Lean to the hospital setting. In this work we analyze if Lean approaches related in the literature provide sufficient methodological support for other practitioners to reproduce the reported results. Design/methodology/approach - We analyzed the published Lean literature in the hospital setting using a methodological maturity level framework and what we defined as the 11 characteristic activities of business process improvement (BPI). Findings - Our literature analysis reveals that a Lean approach with a high methodological maturity level that includes the 11 characteristic activities of BPI has never been reported. Considering this, we suggest a meta model for a high methodological maturity level Lean method based on the characteristic activities of BPI. Originality/value - This is the first study on the Lean approach in the hospital setting that evidences the absence of a robust Lean methodology in the literature. For Lean to be adopted and implemented by hospital practitioners a structured robust method should be provided.