Disentangling Customer Orientation – Executive Perspective
AbstractPurpose - Despite the fact that customer orientation is increasingly used as a strategic guideline to ensure companies’ long-term success, it is too often left at conceptual level without any...
View ArticleBusiness process management system and activities: two integrative...
AbstractPurpose - Business process management is still mostly associated with methods and software tools for process modeling, automation and redesign/performance analysis, with limited effort towards...
View ArticleWand and Weber`s good decomposition conditions for BPMN: An interpretation...
AbstractPurpose - The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the...
View ArticleBusiness process redesign project success: the role of socio-technical theory
AbstractPurpose– The purpose of this paper is to seek to advance business process redesign (BPR) project research through the generation and testing of a new research model that utilizes formative...
View ArticleDevelopment of an integrated model for RFID extension
AbstractPurpose– In the literature, a number of models have been developed that explain the adoption behavior of a technological innovation. Similarly, most research explaining the continuance behavior...
View ArticleCustomer requirements based ERP customization using AHP technique
AbstractPurpose– Customization is a difficult task for many organizations implementing enterprise resource planning (ERP) systems. The purpose of this paper is to develop a new framework based on...
View ArticleWand and Weber's good decomposition conditions for BPMN: An interpretation...
AbstractPurpose– The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the...
View ArticleAn ECRS-based line balancing concept: a case study of a frozen chicken producer
AbstractPurpose– The purpose of this paper is to improve the productivity of a large-sized frozen chicken manufacturer in Thailand. It analyses the production process based on work study principles and...
View ArticleDisentangling customer orientation – executive perspective
AbstractPurpose– Despite the fact that customer orientation is increasingly used as a strategic guideline to ensure companies’ long-term success, it is too often left at conceptual level without any...
View ArticleBusiness process management system and activities: Two integrative...
AbstractPurpose– Business process management (BPM) is still mostly associated with methods and software tools for process modeling, automation and redesign/performance analysis, with limited effort...
View ArticleA process model of managing organizational change during business process...
Business Process Management Journal, Volume 20, Issue 6, Page 971-998, October 2014. Purpose – Business process implementation has been primarily seen as a redesign of the workflow with the consequent...
View ArticleIntroduction of electronic documents: how business process simulation can help
Business Process Management Journal, Volume 20, Issue 6, Page 950-970, October 2014. Purpose – Many companies still use paper documents within their service processes, which is supposed to be...
View ArticleA process improvement approach based on the Value Stream Mapping and the...
Business Process Management Journal, Volume 20, Issue 6, Page 922-949, October 2014. Purpose – The purpose of this paper is to present a case of integration between the processes modeling by using the...
View ArticleA pricing approach for service companies: service blueprint as a tool of...
Business Process Management Journal, Volume 20, Issue 6, Page 906-921, October 2014. Purpose – Demand-based pricing fixes price according to customers’ perceptions of service value and to their...
View ArticleA holistic and integrated approach to theorizing strategic alliances of small...
Business Process Management Journal, Volume 20, Issue 6, Page 887-905, October 2014. Purpose – The purpose of this paper is to seek to deliver a new and holistic insight on small- and medium-sized...
View ArticleDoes ERP integration foster Cross-Functional Awareness? Challenging...
Business Process Management Journal, Volume 20, Issue 6, Page 865-886, October 2014. Purpose – The purpose of this paper is to explore the concept of Cross-Functional Awareness (CFA) and to question...
View ArticleEvolving readiness index for overhauling the retailing sector through...
Business Process Management Journal, Volume 20, Issue 6, Page 844-864, October 2014. Purpose – The purpose of this paper is to examine the state of readiness of the Indian retailing sector for the...
View ArticleAn empirical study of a novel managing customer power model and business...
Business Process Management Journal, Volume 20, Issue 6, Page 816-843, October 2014. Purpose – The purpose of this paper is to investigate the impact of dividing the companies’ customers into different...
View ArticleExploring location-dependency in process modeling
Business Process Management Journal, Volume 20, Issue 6, Page 794-815, October 2014. Purpose – Context-awareness has emerged as an important principle in the design of flexible business processes. The...
View ArticleM&A process: a literature review and research agenda
Business Process Management Journal, Volume 21, Issue 1, January 2015. Purpose In this article we present new insights on cross-border merger and acquisition process (M&A) based on received wisdom...
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